At Yooblue, we want you to feel confident and happy with your jewelry purchase. If your order does not meet expectations, our return and refund process is simple and transparent.
Returns
- Return Window:
You may request a return within 30 days of receiving your item if:- The product is damaged,
- The product is defective or unusable, or
- The product is not the same as the model ordered.
- How to Request a Return:
Please contact our customer service team at sales@yooblue.store with your order number, reason for return, and photos (if applicable). We will provide return instructions and a return address. - Condition of Items:
Returned items should be in their original packaging and in the same condition as received whenever possible.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued back to your original payment method within 5 business days.
- We do not charge any restocking fees.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
- We recommend using a trackable shipping method, as Yooblue is not responsible for lost or undelivered return packages.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at sales@yooblue.store within 7 days of delivery. We will resolve the issue at no additional cost to you.
For any questions regarding returns or refunds, please contact our support team at sales@yooblue.store.